Terms & Policies

Disputes

Disputes & Claims Policy

Latest Update 30 June 2024

Please review the Disputes & Claims Policy carefully.

Table of Contents

1. INTRODUCTION

The Fight Supply Company, LLC owns and operates the marketplace website.

At the Fight Supply Company, LLC, here after referred to as “FSCo”, we strive to create a secure and transparent platform for buyers and sellers to conduct their transactions. This Disputes & Claims Policy outlines the procedures and guidelines for resolving disputes and claims arising from transactions on our platform.

2. SCOPE

This policy applies to all registered users of the Marketplace website, including buyers and sellers, and covers disputes related to order transactions, product quality, delivery issues, and other related matters.

3. DEFININITIONS

  • Dispute:  A disagreement between a buyer and a seller regarding a transaction.
  • Claim:  A formal request by a buyer for a resolution of a dispute, typically involving a request for a refund, replacement, or other compensation.
  • Mediation Team:  The designated team at Marketplace websites responsible for mediating disputes and facilitating claims resolution.

4. GENERAL PRINCIPLES

  • Good Faith:  All parties are expected to engage in dispute resolution in good faith.
  • Fairness:  Disputes will be resolved impartially, with a focus on fairness and transparency.
  • Timeliness:  All parties are encouraged to resolve disputes promptly to avoid escalation.

5. FILING A DISPUTE

5.1. Buyer’s Responsibilities
  • Contact Seller:  Buyers must first contact the seller directly through Marketplace websites’s messaging system to attempt to resolve the issue.
  • Provide Evidence:  Buyers should provide clear evidence of the issue, including order details, communications, and any relevant photos or videos.
5.2. Seller's Responsibilities
  • Respond Promptly:  Sellers must respond to the buyer’s initial contact within 48 hours.
  • Resolve Issue:  Sellers should work with the buyer to resolve the issue amicably.

6. ESCALATING A DISPUTE TO A CLAIM

If the buyer and seller cannot reach a resolution, the buyer may escalate the dispute to a claim within 7 days from the initial contact with the seller.

6.1. How to Escalate
  • Submit Claim:  The buyer can submit a claim through their Marketplace websites account, providing all necessary details and evidence.
  • Review Process:  The Mediation Team will review the claim, contact both parties, and may request additional information.

7. MEDIATION PROCESS

7.1. Investigation
  • Fact-Finding:  The Mediation Team will gather all relevant information from both parties.
  • Communication:  The team may facilitate discussions between the buyer and seller to reach a mutual agreement.
7.2. Resolution
  • Decision:  Based on the evidence, the Mediation Team will make a fair and impartial decision.
  • Outcome:  Possible outcomes include a full or partial refund, replacement, return of the product, or other appropriate solutions.

8. RESOLUTION TIMEFRAME

The Mediation Team aims to resolve disputes and claims within 14 days from the date the claim is submitted.

9. APPEALS

If either party is dissatisfied with the decision, they may appeal within 7 days of the decision. Appeals must be submitted in writing with a clear explanation of the grounds for the appeal and any new evidence.

10. SELLER PROTECTION

10.1. False Claims
  • Investigation:  If a claim is suspected to be fraudulent, the Mediation Team will conduct a thorough investigation.
  • Penalties:  Users found to be submitting false claims may face account suspension or termination.
10.2. Seller Support
  • Assistance:  The Mediation Team will provide support and guidance to sellers during the dispute resolution process.

11. BUYER PROTECTION

11.1. Genuine Claims
  • Support:  Buyers with legitimate claims will receive full support from the Marketplace website.
  • Compensation:  Appropriate compensation will be provided based on the outcome of the investigation.

12. PROHIBITED ACTIONS

  • Misuse of the Dispute System:  Misuse of the dispute resolution system, including fraudulent claims and abusive behavior, will not be tolerated and may result in account suspension or termination.

13. FINAL PROVISIONS

  • Changes to Policy:  The FSCo reserves the right to modify this Disputes & Claims Policy at any time.  Users will be notified of significant changes.
  • Contact Information: For questions or assistance regarding this policy, users can contact the FSCo support at policy@fightsupply.com.

By using the FSCo marketplace website, all users agree to comply with this Disputes & Claims Policy and cooperate in the resolution of disputes.  Our goal is to maintain a trustworthy and efficient marketplace for everyone.

This policy is designed to ensure fairness and transparency in resolving disputes between buyers and sellers on Marketplace website.  We appreciate your cooperation and commitment to maintaining a positive marketplace experience.